skip to log on skip to main content
VoiceOver users please use the tab key when navigating expanded menus
Find ANZ Support Centre
Find ANZ Support Centre

Our approach to human rights

ANZ respects human rights, including the rights of our employees, our customers and the people in our communities. 

Our approach

We expect the same respect for human rights from everyone who works for or with us. Our Human Rights Statement (Statement) outlines our approach and is guided by our Code of Conduct and our values, and is informed by internationally recognised human rights frameworks and standards including the United Nations Guiding Principles on Business and Human Rights (UNGPs).

Human rights due diligence

We use risk-based due diligence in seeking to identify risks and impacts associated with our business relationships. You can read more in our Human Rights Statement or our approach to responsible business lending.

Stakeholder engagement

We seek to support an open civic space by engaging in dialogue with a cross-section of civil society, allowing diverse views to be shared. Learn more about the way we engage our stakeholders. 

Reporting and tracking

We report publicly on our approach to human rights, including in our Annual Report, Modern Slavery and Human Trafficking Statement, Human Rights Grievance Mechanism and Equator Principles reporting. 

Human Rights Grievance Mechanism

Our Human Rights Grievance Mechanism (Mechanism) enables people who believe their human rights have been impacted by an ANZ large business lending customer to raise a grievance with ANZ.

In establishing this Mechanism, ANZ aims to provide a framework within which:

> people in any country who consider their human rights have been impacted by an ANZ large business lending customer (affected people) can raise their concerns with ANZ;

> efforts can be made to resolve grievances about alleged adverse human rights impacts associated with large business lending customers, including through dialogue; and

> feedback and recommendations can be provided to ANZ in relation to its policies and processes.

Read more in the Mechanism’s Framework: ANZ Grievance Mechanism Framework June 2025 (PDF 735kB). This Framework applies to grievances submitted after 5 June 2025.

People or communities who believe their human rights have been impacted by an ANZ large business lending customer, please complete the questions in our submission form and add any other information you think is important.

ANZ HRGM grievance submission June 2025 (Doc 48KB)

Email: grievance.mechanism@anz.com

Post: ANZ Human Rights Grievance Mechanism Senior Officer c/o ANZ Head of ESG Governance
Level 9, 833 Collins Street, Docklands, Victoria 3008

If you do not have a human rights grievance about the activities of an ANZ large business lending customer, and you wish to make a complaint about ANZ, the ANZ Complaint Guide provides information on how to make a complaint.

You will receive confirmation of submission within two business days of ANZ receiving the grievance. We will then send you an acknowledgement in writing with contact details of the ANZ Grievance Manager within seven business days. Where possible we will also contact you by phone.  

The grievance will then be assessed against the eligibility and acceptance criteria set out in our Human Rights Grievance Mechanism Framework. These include requirements relating to the grievance, ANZ’s relationship with the relevant customer and, where required by ANZ’s legal confidentiality obligations, the customer’s consent to disclosure of the lending relationship and participation in the Mechanism.

We aim to let you know whether the grievance has been accepted into the Mechanism within one month.

If the grievance is accepted, we will encourage dialogue which may include an opportunity for you to outline your grievance and preferred remedy with ANZ and the large business lending customer.

We will send you monthly updates on the progress of your grievance and strive to resolve it within nine months.

While ANZ will endeavour to deliver communications to the affected people and the large business lending customer in line with our framework, timeframes are indicative and may necessarily be extended in some circumstances (for example, where translation is required or a parallel process is on foot). ANZ will endeavour to keep the affected people and the large business lending customer updated when that happens.

Our Human Rights Grievance Mechanism Framework requires us to report publicly, at least annually, on the number of eligible grievances received and information about grievances which are accepted into the mechanism.

 

Date received/closed

Eligible1

Formally accepted2

Current status

Industry

Country

April 2023 - May 2024

Yes

Not formally accepted - conditions for acceptance not met.

Closed

Extractives

Australia

May 2025 - August 2025

Yes

Not formally accepted - conditions for acceptance not met.

Closed - response provided

Manufacturing

India

July 2025 - September 2026

Yes

Not formally accepted - conditions for acceptance not met.

Closed – response provided following ANZ listening session with representatives of the Affected People

 

Energy

Indonesia
 

Salient human rights

.

In support of the UNGPs, we periodically assess and prioritise our salient human rights issues, being the areas where we could potentially cause or contribute to the most significant negative impacts on people. This assessment reflects management judgement and may change over time.

Our salient human rights issues are expressed as broad topics

While ANZ may not be able to control or avoid every negative impact related to these issues, we seek to reduce the likelihood of negative human rights impacts arising and, if they do occur, to respond appropriately in the circumstances.

Modern slavery and human trafficking

ANZ takes a Group-wide approach to managing modern slavery risks in our operations and supply chain.

We work to build the awareness of employees through targeted training and our suppliers and customers through engagement. We seek to continually improve our policies, processes and due diligence activities that aim to identify, assess and manage modern slavery risk.

You can find our latest and historical Modern Slavery and Human Trafficking Statements on our ESG reporting page.

This Statement has been registered with the UK Home Office (published) and the Australian Attorney General’s Department (under review and has not been officially published on the Register).

 

 

ANZ's 2026 Annual Report 

The Annual Report descibes how we are aiming to create value for our stakeholders. This year, ANZ has integrated sustainability disclosures and mandatory climate disclosures into the Annual Report. Released 9 November 2026.

2026 Annual Report (PDF 22.4MB)

Reporting

2026 Annual Report

The Annual Report descibes how we are aiming to create value for our stakeholders. This year, ANZ has integrated sustainability disclosures and mandatory climate disclosures into the Annual Report. Released 9 November 2026.

PDF 22.4MB

2025 Modern Slavery and Human Trafficking Statement

Our Modern Slavery and Human Trafficking Statement covers the actions we have taken to identify, assess and manage modern slavery risks in our operations and supply chain during the 2025 financial year. Released March 2026. This Statement has been registered with the UK Home Office and the Australian Attorney General’s Department.

PDF 8MB

2026 ANZ Data and Frameworks Pack

Our 2026 Data and Frameworks Pack includes key metrics and comparative performance data, and reporting informed in part by the Global Reporting Initiative. Released 9 November 2026.

XML 153KB

See more reports 

1. Clause 15 in ANZ's Human Rights Grievance Mechanism Framework outlines the eligibility requirements for a grievance to be considered for acceptance into the Mechanism.

2. Clause 18-20 in ANZ's Human Rights Grievance Mechanism Framework outlines the requirements for a grievance to be formally accepted into the Mechanism

Top