Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
Responsible customer engagement
A key pillar of our refreshed strategy, ANZ 2030, is putting our customers first. With market leading, differentiated and superior propositions, we will raise the standard of every digital and human interaction for our customers.
Customer vulnerability
ANZ works with our customers experiencing vulnerability through inclusive and accessible banking services. We provide extra care where required to minimise harm, removing barriers and delivering banking services with sensitivity, respect and compassion to ensure people feel safe, supported and understood.
Banking Code of Practice
As a signatory to the Australian Banking Association's Banking Code of Practice, we are committed to upholding high standards of customer service in the banking industry. By adopting the Code, we demonstrate our dedication to ethical conduct, transparency, and responsible practices, all while ensuring enhanced protection for our customers. This commitment reflects our ongoing focus on providing a positive and secure banking experience for all.
ANZ's 2026 Annual Report
The Annual Report descibes how we are aiming to create value for our stakeholders. This year, ANZ has integrated sustainability disclosures and mandatory climate disclosures into the Annual Report. Released 9 November 2026.
The Annual Report descibes how we are aiming to create value for our stakeholders. This year, ANZ has integrated sustainability disclosures and mandatory climate disclosures into the Annual Report. Released 9 November 2026.
2026 ANZ Data and Frameworks Pack
Our 2026 Data and Frameworks Pack includes key metrics and comparative performance data, and reporting informed in part by the Global Reporting Initiative. Released 9 November 2026.