Culture and conduct

Maintaining the trust of customers, shareholders, regulators and the communities in which ANZ operates depends on employees making consistent decisions and acting with integrity. ANZ’s Code of Conduct (Code) sets clear expectations for employee and contractor behaviour, reinforcing sound judgement. This means considering not only whether an action is allowed, but whether it is the right thing to do.

This year, we updated and enhanced the Code to incorporate ANZ’s new values. The revised Code was endorsed by the Board People & Culture Committee and took effect on 6 July 2026. It reinforces ANZ’s values by setting expectations for how employees should act, make decisions, and raise concerns. 

ANZ’s values and Code work together to provide a clear and consistent approach to behaviour, accountability and risk management. They support sound decision-making, encourage escalation of concerns, and help maintain the trust of customers, shareholders, regulators and the communities in which ANZ operates. 

By fostering a culture where people feel empowered to speak up without fear of retaliation, ANZ’s Whistleblower Policy and Program strengthens accountability, transparency and ethical decision-making across ANZ. 

Early identification and escalation of concerns enables us to address risks, protect customers and continually improve practices. This supports ANZ’s values, commitment to delivering fair customer outcomes and maintaining trust with stakeholders.

We publicly disclosed on reports under our Whistleblower Policy in our Annual Report.