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Family violence and financial abuse support
If you're experiencing family violence or financial abuse, there are ways we can help. We offer confidential support, tailored financial solutions, and connections to trusted services. If you’re in immediate danger, call 000 for emergency services.
Your safety comes first
- Call 000 if you’re in immediate danger
- Call 1800 737 732 or visit 1800RESPECT for free 24/7 confidential counselling and support
- We understand the challenges of family violence and financial abuse. Our dedicated team will listen to you and help you safeguard your financial wellbeing. Call ANZ's Extra Care Hub on 1800 943 438
- If you have been impacted by financial hardship and family violence, call ANZ Specialist Customer Connect on 1800 517 167
We can organise an interpreter if you need one, including an Auslan interpreter. We can also support calls using the National Relay Service.
Family and Domestic Violence occurs in an intimate, family or domestic relationship and refers to harmful behaviour including violence, threats, intimidation, humiliation, control or coercion. It can be financial, emotional, physical or sexual. These behaviours can continue even after a relationship has ended.
Financial Abuse is a form of family violence. It includes actions like limiting or controlling your access to money, forcing you into getting loans or accounts that you don’t want, withholding funds, taking your money, property, assets or preventing you from working or studying. You can be at risk of financial abuse if you’re financially dependent on someone else and if you are financially independent.
Who does it affect?
Family violence and financial abuse can happen to anyone regardless of age, income, education level, culture, sexuality or religion. It can occur between current or former partners, carers, parents and children as well as between relatives and any cultural kinship connection or family-like relationship.
Learn more about financial abuse in this guide (PDF).
Financial abuse can sometimes happen more often during certain life situations, such as:
- Separating from a partner or going through a relationship breakdown. Read more on separation and divorce.
- Being dependent on others for day-to-day care or social contact due to aging or health conditions.
Read more on elder financial abuse.
Financial control
- Denying access to bank accounts or statements
- Withholding money needed for essentials
- Preventing someone from viewing their own financial information
Coercive control
- Pressuring someone to act as a guarantor or co-borrower
- Forcing someone to sign financial or legal documents
- Manipulating someone to give up control of money
Fraud
- Using someone’s money without permission
- Forging signatures or misusing legal authority
- Taking loans or credit in another person’s name without their knowledge (or against their wishes)
Financial information
Get account statements and other documents free of charge from us if you need to.
Change your address
Help you change your address if you have moved. Be aware that your address will be visible to joint account holders on statements. Please contact us if you need assistance.
Protect your financial information
Keep your personal information safe when you bank with us. Learn how to bank securely.
Shared account access
Help you if you want to change your joint account to 'two to sign'.
Open your own bank account
We can help secure your money in an account that only you can access and start to build emergency savings. Learn more
PINS and passwords
Change your PINs and passwords, especially if you are concerned someone else knows or is using these without your permission.
Data Sharing
Stop any data sharing under the Consumer Data Right (Open Banking).
Suspicious transactions
Investigate payments or transactions which you are concerned may have been done by someone other than you or without your authorisation. You can report bank fraud to us and we'll investigate.
Abusive payment messages
Deal with inappropriate language, harassment or abuse in the free text messaging description fields of electronic transactions.
Are you struggling financially?
Our specialist financial difficulty team understand the impacts of family violence and financial abuse.
They can support you if you're struggling to make repayments on loans, credit cards and overdrafts or if you need to discuss possible financial abuse.
Learn how to apply for assistance.
We're here to help
If you are concerned about yourself or someone you know, we are here to help.
We know it's not easy to ask for assistance. But our bankers can help you manage your money safely.
We'll do our best to keep your contact with us confidential. And we'll treat you with sensitivity, respect and compassion.
When we connect, we'll ask about the safest ways and times to contact you. If you need extra support, we can refer you to external services that can assist you.
Find out more on support during difficult times
Family violence support services
ANZ is committed to supporting customers impacted by family violence and financial abuse. Call ANZ's Extra Care Hub on 1800 943 438
1800 RESPECT is a 24-hour hotline that provides help for any Australian who has experienced or is at risk of family violence and/or sexual assault.
Call 1800 737 732 or visit www.1800respect.org.au.
Financial hardship
Call ANZ Customer Connect on 1800 252 845
You can also apply for financial hardship online or at your nearest ANZ branch.
If you have been impacted by financial hardship and family violence, call ANZ Specialist Customer Connect on 1800 517 167
General enquiries
General enquiries 13 13 14
If you're overseas, +61 3 9683 9999
If you're deaf, hard of hearing and/or have a speech impairment, call 133 677 or visit the National Relay Service.