Add or change a payee

No, you can proceed to your payment without saving the payee/biller. However, if you choose to save the payee / biller, their details will be stored in your payee list which means you won’t need to re-enter the payee/biller details each time you make a payment to the payee / biller. 

No, you can only add or delete payees in the ANZ App. To edit a payee, please use Internet Banking.

If you want to save a payee's details to your payee list, you will need at least one of the following:

• BSB number that is exactly six digits and identifies the bank and branch of the payee and account number, which is numeric
• The payee’s PayID phone number
• The payee’s PayID email address
• The payee’s PayID ABN/ACN
• The payee’s PayID Organisation ID

You will also need to create a payee nickname to help you identify them for future transfers.

No. Changing a payee nickname will only change the way their name appears in your payee list and on your lodgement receipts. 

You can’t select and delete multiple payees at the same time, but it’s quick and easy to delete payees individually from your payee list. To do this, follow the steps to delete a payee from your payee list.

Once a payee is deleted, their details are immediately removed and can’t be retrieved. If you want to transfer to them again in the future, you’ll need to re-enter their details.

If you only have one payment type saved for a payee then that will automatically be set as the default for the payee.

If you have multiple payment types saved for a payee then the default payment type will be the payment type that you paid to most recently.

If you make a payment to a different payment type under the same payee, that will become the default payment for that payee if your payment is successful.

No. You can’t remove a payment type when making a payment. A payment type can only be removed when managing your payee list. 

A payee must have at least one payment type saved for them. You can remove all of the payment types from a payee, however when you remove the final payment type it will delete the payee.

Please note that if you’d like to replace all the existing payment type/s for a payee with new payment type/s, you’ll need to add a new payment type before deleting all of the old payment types to avoid deleting the payee.

When you delete a payee all of the payment type/s that you’ve saved for them will be deleted as well.

If a payment type is no longer valid or no longer reflects your payee’s details you should remove it from your payee’s list of payment types or edit it to reflect the updated information.

If you don’t delete or update a payment type that no longer reflects your payee’s details, any payments sent to this payment type could either;

• Be unsuccessful as the payment type is invalid, or;
• Be sent to an unintended recipient rather than your intended payee, as the payment type may have since been registered by another person.

The Biller Code is displayed in the payment section of your bill. If you can’t locate this, don’t worry as ANZ Internet Banking can look up the Biller Code for you.

• Enter letters of the biller name and you’ll see matching billers as you type
• When you select the desired biller name from the list, the corresponding Biller Code will be displayed automatically.

Some billers require a different reference number for each bill. The asterisk identifies these billers, so you remember to provide a new reference each time you pay a BPAY bill.

You can either change the BPAY reference number or nickname for the biller.

• Once you're happy with the changes select "Save details".
• You will return to your biller list immediately, with the biller details updated