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Add or change a payee

Like the contact list on your phone, your payee list should be updated when details change. You may also like to do a spring clean by adding new payees or removing those you don’t use anymore. It’s at your fingertips with the ANZ App and Internet Banking. We can show you how.

Confirmation of Payee explained

Confirmation of Payee is an industry-wide service that can help you avoid scams and mistaken payments. It checks the account name, BSB and account number you’ve entered against the details held by the recipient’s bank and lets you know whether it’s a match. For more details about Confirmation of Payee (CoP).

How to add a payee or BPAY biller

If you're adding a BPAY biller, you’ll need some details from your bill to add the new biller to your list:

  • Biller name and/or Biller Code: You can find the Biller Code and biller name on the payment section of your bill.
  • Reference: This reference number is a unique customer number assigned to you or your bill by your BPAY biller. It can be found in the payment section of your bill where the Biller Code is displayed.

To add a new payee or biller in the
ANZ App

Add payees or BPAY billers in just a few taps:

Log in to the ANZ App

Tap Pay

Choose the + symbol

Choose a Way to Pay

Follow the prompts.

Note: if you select BSB and account number, a Confirmation of Payee (CoP) outcome will be displayed when adding a payee with a BSB and account number.

To add a new payee or biller in
ANZ Internet Banking

Add payees or BPAY billers in just a few clicks:

Log in to ANZ Internet Banking.

Select the Settings menu.

Select Manage biller or Manage payees and Add a new payee.

Follow the prompts.

Note: if you add a BSB/Account number, a Confirmation of Payee (CoP) outcome will be displayed when adding a payee with a BSB and account number

Important: it’s your responsibility to ensure the information you provide is correct. Incorrect information may result in an unsuccessful payment or being paid to an incorrect account.

Tip: Adding or removing a payee or biller in the ANZ App will update in Internet Banking, and vice versa. 

How to add a payee’s payment type in Internet Banking

A payment type is the identifier that you address your payments to. You can add up to 9 payment types for a single payee. These include:

  • BSB and account number
  • Phone number
  • Email address
  • ABN/ACN or Organisation ID

Log in to ANZ Internet Banking

Select the Settings menu

Select Manage payees

Select Edit for the payee you wish to edit

Select Add a new payment type, enter the payee details and follow the prompts.

Note: a Confirmation of Payee (CoP) outcome will be displayed when adding a payee with a BSB and account number

Tip: When adding details used for f® (e.g. phone number, email, ABN/ACN or organisation ID), if the details aren’t linked to a bank account, it will display an error message prompting you to check that the information is correct.

How to check payee details in Internet Banking

To check existing payee details:

Log in to ANZ Internet Banking

Select the Settings menu.

Select Manage payees.

Select Edit for the payee you wish to check.

Select Check payee on a payee with a BSB and account number, a Confirmation of Payee (CoP) outcome will be displayed when adding a payee with a BSB and account number 

How to change payee or biller details in Internet Banking

To edit a payee or BPAY biller details:

Log in to ANZ Internet Banking

Select the Settings menu.

Select Manage payees or Manage billers.

Select edit for the payee you wish to edit, and follow the prompts.

Note: if you’re updating a BSB and account number, a Confirmation of Payee (CoP) outcome will be displayed after editing a payee with a BSB and account number

Important: Before editing a payment type or biller information, you must first cancel any scheduled payments to that payment type.

If you wish to edit a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm AEST/AEDT on the day prior to the payment date. How to edit a future payment 

How to delete a payee

Delete a payee in the ANZ App 

To delete a payee in the ANZ App:

Log in to the ANZ App.

Tap Pay.

Find the payee you’d like to delete and, depending on your device type:

• For Apple iOS: touch+slide the payee name to the left exposing the Delete button

• For Android: touch+hold payee. A box will appear for Delete recipient

Tap Delete for the payee you wish to delete, and follow the prompts.

Delete or a payee or biller in 
ANZ Internet Banking

To delete a payee or biller in Internet Banking:

Log in to ANZ Internet Banking.

Go to the Settings menu.

Select Manage payees or Manage billers.

Select Delete for the payee you wish to delete, and follow the prompts.

Important: Before editing a payment type or biller information, you must first cancel any scheduled payments to that payment type.

If you wish to edit a future dated or recurring payment, the request must be lodged with ANZ Internet Banking prior to 11.59pm AEST/AEDT on the day prior to the payment date. How to edit a future payment 

Manage your payments and access

  • Make payments online

    Whether you’re paying a bill, fixing up a friend for lunch, or sending money overseas, it’s easy to pay online quickly and securely with the ANZ App and Internet Banking.

  • Future Payments

    Plan your future payments with the ANZ App and Internet Banking. Learn how to quickly change, skip or delete payments. That's handy!

  • Find or change your login details

    Forgotten your ANZ login details or want to change them? No worries. We'll help you reset or update your ANZ App PIN or Internet Banking password quickly.

Your questions answered

No, you can proceed to your payment without saving the payee/biller. However, if you choose to save the payee / biller, their details will be stored in your payee list which means you won’t need to re-enter the payee/biller details each time you make a payment to the payee / biller. 

No, you can only add or delete payees in the ANZ App. To edit a payee, please use Internet Banking.

If you want to save a payee's details to your payee list, you will need at least one of the following:

  • BSB number that is exactly six digits and identifies the bank and branch of the payee and account number, which is numeric
  • The payee’s PayID phone number
  • The payee’s PayID email address
  • The payee’s PayID ABN/ACN
  • The payee’s PayID Organisation ID

You will also need to create a payee nickname to help you identify them for future transfers.

No. Changing a payee nickname will only change the way their name appears in your payee list and on your lodgement receipts. 

You can’t select and delete multiple payees at the same time, but it’s quick and easy to delete payees individually from your payee list. To do this, follow the steps to delete a payee from your payee list.

Once a payee is deleted, their details are immediately removed and can’t be retrieved. If you want to transfer to them again in the future, you’ll need to re-enter their details.

If you only have one payment type saved for a payee then that will automatically be set as the default for the payee.

If you have multiple payment types saved for a payee then the default payment type will be the payment type that you paid to most recently.

If you make a payment to a different payment type under the same payee, that will become the default payment for that payee if your payment is successful.

No. You can’t remove a payment type when making a payment. A payment type can only be removed when managing your payee list. 

A payee must have at least one payment type saved for them. You can remove all of the payment types from a payee, however when you remove the final payment type it will delete the payee.

Please note that if you’d like to replace all the existing payment type/s for a payee with new payment type/s, you’ll need to add a new payment type before deleting all of the old payment types to avoid deleting the payee.

When you delete a payee all of the payment type/s that you’ve saved for them will be deleted as well.

If a payment type is no longer valid or no longer reflects your payee’s details you should remove it from your payee’s list of payment types or edit it to reflect the updated information.

If you don’t delete or update a payment type that no longer reflects your payee’s details, any payments sent to this payment type could either;

  • Be unsuccessful as the payment type is invalid, or;
  • Be sent to an unintended recipient rather than your intended payee, as the payment type may have since been registered by another person.

The Biller Code is displayed in the payment section of your bill. If you can’t locate this, don’t worry as ANZ Internet Banking can look up the Biller Code for you.

  • Enter letters of the biller name and you’ll see matching billers as you type
  • When you select the desired biller name from the list, the corresponding Biller Code will be displayed automatically.

Some billers require a different reference number for each bill. The asterisk identifies these billers, so you remember to provide a new reference each time you pay a BPAY bill.

You can either change the BPAY reference number or nickname for the biller.

  • Once you're happy with the changes select "Save details".
  • You will return to your biller list immediately, with the biller details updated

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It is your responsibility to check your email or log on to ANZ Internet Banking to receive notification of new bills; and to ensure your email address is accurate and current or you may not receive notification of new bills.

Second and final notices for bills will not be shown differently than normal bills. It is your responsibility to keep track of your payments.

If, for any reason, you are unable to access ANZ Internet Banking, it is your responsibility to organise alternative billing methods with your billers.

Any authentication questions asked by BPAY View billers are requested and used only by the biller in processing your registration.

BPAY® is registered to BPAY Pty Ltd ABN 69 079 137 518.

PayID is a registered trademark of NPP Australia Limited.

Eligible accounts and payments only – sending and receiving account must be capable of processing faster payments. Technical interruptions may occur and some payments may be delayed e.g. for security screening.

To be eligible to use a PayID for a PayTo agreement, the account must be eligible to send and receive NPP payments. PayTo is only available if offered by the relevant Payee. Technical interruptions may occur.

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