Fraud protection.
Now it's personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Issac Corporation.
Fraud protection.
Now it’s personal.
ANZ Falcon® technology monitors millions of transactions every day to help keep you safe from fraud.
Falcon® is a registered trademark of Fair Isaac Corporation.
If your ANZ card is expired, expiring, damaged or not working, here’s how to get a new one quickly and what to expect.
Make sure your address is up to date so your new card arrives without delay. You can update your address anytime in the ANZ App or Internet Banking:
Log in to the ANZ App.
Tap Support.
Tap Message us.
Let us know you need a ‘replacement card’ and follow the prompts.
Make sure your address is up to date so your new card arrives without delay. You can update your address anytime in the ANZ App or Internet Banking:
Log in to Internet Banking.
Select your credit card or account.
Choose Order a replacement card from the account actions list and follow the prompts.
Tip: Additional cardholders can request a replacement card in Internet Banking using the steps above.
A replacement card will be sent to your mailing address (unless requested otherwise) and should arrive by the third week of the month.
You can use your current card until your new one is activated. Once activated, your old card will deactivate and should be destroyed.
Please note:
Message us if it hasn’t arrived 7 days before month-end.
Tip: Unless your card has been reported as lost or stolen, your card number will remain the same. Your PIN will also stay unchanged unless you've requested a new one or updated it via the ANZ App. Your replacement card should be automatically updated in your Digital Wallet, so you can continue using it without interruption.
It's easy to report and replace your lost or stolen card using the ANZ App. You can also temporarily block your card to keep your money secure.
Sometimes, you may not immediately recognise a transaction on your account or card. Check your transaction and if you think it's unauthorised, you can dispute it. We're here to help.
Easily manage your ANZ card online. Report a lost or stolen card, activate a new one, add to your digital wallet, replace your card, or dispute transactions - start now.
The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.
