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What are ongoing and one-off payments?

In the ANZ App you can view payments processed by a merchant that has your eligible Visa card or account details saved on file.

This includes ongoing payments (e.g. monthly streaming service fees) and some one-off payments (e.g. a purchase from an online retailer).

Using this list, you can find the date, time, number of transactions and the merchant’s details.

How to view ongoing and one-off payments

To view ongoing and one-off payments in the ANZ App

View ongoing and one-off payments in the ANZ App:

Log in to the ANZ App.

On the Accounts screen, tap More.

Tap Ongoing and One-off Payments.

 

This video is provided for general guidance and may not reflect the most recent updates to our website or app. Screens, steps, or features shown may vary slightly from the current experience, including the addition of new screens or changes in layout or wording. For the most accurate and up-to-date information, please refer to the live site.

Tip: To cancel or stop please refer to your product terms and conditions for information about cancelling or stopping payments.

Some things this list doesn’t include

  • Recently, set up ongoing payments. These will appear once the first payment is processed.
  • Payments set up in the Internet Banking (e.g. BPAY®).
  • In store transactions.
  • Periodical payments.

Tip: Refer to your past statements or transaction history for a complete list of payments and transactions. 

Update saved card details

If your card is new or replaced due to expiry, loss or theft, your card details may have changed. Some merchants automatically update your saved card details. Others don’t. Check who’s charging your card. To opt out of automatic updates, message us via Message Us.

Tip: If you’ve cancelled a payment within the 13 months covered in this list, you’ll see payments processed before the cancellation.

Card and transaction support

  • Replace your ANZ card

    If your ANZ card is expired, expiring, damaged or not working, here’s how to get a new one quickly and what to expect.

  • Dispute a transaction

    Sometimes, you may not immediately recognise a transaction on your account or card. Check your transaction and if you think it's unauthorised, you can dispute it. We're here to help.

  • Lost or stolen cards

    It's easy to report and replace your lost or stolen card using the ANZ App. You can also temporarily block your card to keep your money secure.

Need more help?

Message us

For fast support, message us in the ANZ App. Available 24/7.

Contact us

Don’t have the ANZ app? Download it now or find other ways to contact us.

Visit us

Find your local branch and book an appointment to visit us.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

BPAY is registered to BPAY Pty Ltd. ABN 69 079 137 518. 

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