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Find ANZ Support Centre
Find ANZ Support Centre

Message Us

Message us anytime in the ANZ App for fast answers and support when you need it. It’s fast-tracked support that’s secure and available 24/7.

 

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How to use Message Us
Benefits of Message Us
Frequently asked questions

How to use Message Us in the ANZ App

01. Log in to the ANZ App

02. Tap Support, then Message Us

03. Answer a few questions and we’ll get back 
to you

Download the ANZ App to get started or watch the Message us video.

THE ANZ APP

MESSAGE US AND GET THE HELP YOU NEED

MESSAGE US IN THE ANZ APP

KICK-START A CONVERSATION WITH ONE OF OUR TEAM MEMBERS USING MESSAGE US IN THE ANZ APP TO GET QUICK ANSWERS TO SOME OF YOUR NEEDS

LET’S GET STARTED

LOG INTO THE ANZ APP

TAP ON SUPPORT

TAP ON MESSAGE US

MESSAGE US IN THE ANZ APP

MESSAGE US IS A SECURE WAY TO ASK QUESTIONS IN THE ANZ APP.

TAP ON GET STARTED AND FOLLOW THE PROMPTS TO SELECT A TOPIC THAT SUITS YOU.

MESSAGE US IN THE ANZ APP

OUR TEAM CAN HELP WITH ENQUIRIES ABOUT YOUR:

SAVINGS AND TRANSACTION ACCOUNTS

CREDIT CARD

HOME LOAN

FOR FINANCIAL PRODUCT ADVICE, PERSONAL LOAN, BUSINESS, SHARE INVESTING AND SUPERANNUATION ENQUIRIES, TAP ON CLOSE, THEN TAP ON GIVE US A CALL.

LET'S TAKE A LOOK AT AN EXAMPLE

IF YOUR ENQUIRY RELATES TO CREATING A PAYID IN THE ANZ APP OR INTERNET BANKING:

TAP ON GET STARTED

TAP ON ANZ APP OR INTERNET BANKING

YOU’VE ENTERED ‘HOW DO I CREATE A PAYID’

WE’LL SEND YOU A NOTIFICATION

YOU’LL GET AN ALERT WHEN YOU RECEIVE A RESPONSE IF YOU HAVE NOTIFICATIONS TURNED ON. SO YOU CAN PUT YOUR PHONE DOWN AND GET ON WITH THINGS WHILE YOU WAIT FOR ANSWERS TO YOUR QUESTIONS.

TAP ON THE NOTIFICATION

LOG INTO THE ANZ APP

TAP ON SUPPORT

TAP ON MESSAGE US TO SEE THE RESPONSE

LET’S TAKE A LOOK AT ANOTHER EXAMPLE

YOU MAY HAVE A QUERY ABOUT A CREDIT CARD TRANSACTION. ITS EASY, JUST TYPE IN YOUR QUESTION AND WAIT FOR THE NOTIFICATION.

A FEW THINGS TO REMEMBER

VIEW YOUR CONVERSATION HISTORY ANYTIME FOR UP TO 6 MONTHS

ENJOY UP TO 2000 CHARACTERS PER MESSAGE

CLOSE THE APP WITHOUT LOSING THE CONVERSATION

OUR TEAM WILL RESPOND BETWEEN 8AM-8PM AEST/AEDT, 7 DAYS A WEEK

FOR URGENT ENQUIRIES SUCH AS FRAUD OR A LOST OR STOLEN CARD CALL ANZ

STAY ON TOP OF YOUR BANKING WITH THE ANZ APP

This video is provided for general guidance and may not reflect the most recent updates to our website or app. Screens, steps, or features shown may vary slightly from the current experience, including the addition of new screens or changes in layout or wording. For the most accurate and up-to-date information, please refer to the live site.

Why use Message Us

anz-person

24/7 Assistance

Instant answers, virtual support and guided instructions for frequently asked questions.

anzapp

Fast-tracked banker support

Connect with a banker faster when more help is needed, with your identity already confirmed in the app.

messageus

Real-time alerts

Message anytime, close the app and carry on with your day. We’ll come back to you with the answers you need.

security

Safe and Secure

Secure conversations all in one place and the knowledge you’re always talking to ANZ.

Download the ANZ App 
to Message Us

Join over 4 million customers taking command of their banking instantly and securely from the ANZ App.

download
   

Don't have the ANZ App for iPhone?

Download now 
   

Don't have the ANZ App for android?

Download now

 

How can Message Us help you

transaction

What’s this transaction?

statement

How do I get a new statement?

location

Can I set up travel notifications?

atm

How do I change my cash limit?

Your Message Us questions answered

Message Us is a secure way to ask questions in the ANZ App. You can get answers without the need to call or visit a branch.

To get started tap on Support then Message us, answer a few questions and a team member will get back to you, available 7 days a week, 8am-8pm AEST/AEDT.

No, data file transfers such as photos, videos and voice messages are not possible, however you can enjoy up to 2000 characters per message.

Yes, you can leave the app and use your phone for other things. If notifications are turned on, you will receive an alert once our team has replied. That's nice and handy for a multitasker!

That's an easy one. By tapping on Support then Message us, you can view your conversation history anytime. You will have access to your message history for 6 months.

Our virtual assistant Lotti can support with fast answers 24/7 or connect you with a banker when needed. We have a team of bankers available primarily between 8:00am – 8:00pm as well as overnight teams who support outside of this. The best part, if you have notifications enabled, once you message us you can close the app and continue on with your day. You’ll receive a notification once your banker is online and answering your questions.

When you need help it’s best to message us and we can provide an immediate response to help you find the right answer. Your identity is already confirmed in the app meaning you can skip the pre-screening and connect with a banker faster. If there is a need to call we’ll tell you and if you call through the app you’ll also skip ahead with your identity already confirmed.

Important information

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends that you read the ANZ App Terms and Conditions available here for iOS (PDF) and here for Android (PDF) and consider if this service is appropriate to you prior to making a decision to acquire or use the ANZ App.

ANZ App for Android is only available on Google Play™. ANZ App for iPhone is only available from the App Store.

Apple, Apple Pay, Apple Watch, Face ID, iPad, iPhone and Touch ID are trade marks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trade marks of Google Inc.

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